At RareTails, we craft every piece with the utmost care to ensure the highest standards of quality, comfort, and fit for your pets. We work closely with our courier partners to ensure your orders reach you safely and on time.

Please review our Return, Exchange, and Cancellation Policy below:

1. Exchange Policy (No Refunds)

We do not offer monetary refunds. However, your item is eligible for an exchange under the following specific circumstances:

• Incorrect Product Delivered: The item received does not match your order confirmation.
• Manufacturing Defect: The item has a verified defect in craftsmanship or material.
• Size Issue: The product does not fit your pet correctly. In this case, it is eligible for a size exchange only for the same item.
• Exclusions: Any item customised (in size, colour, design, or personalisation) or purchased on sale is strictly ineligible for return, exchange, or alteration.

2. How to Request an Exchange

If your purchase meets the above criteria, please raise an exchange request by emailing us at support@raretails.com with the following details:

• Order Number
• Delivery Address
• Clear reason for the request (along with high-resolution photos/videos in case of defective or incorrect items)

Exchange Process:

1. Our team will review your request and contact you with the next steps upon verification.
2. Once approved, the item must be returned to us unused, unworn, unwashed, and with all original tags intact.
3. The returned item must reach our facility within 10 days of our team's response.
4. After receiving and inspecting the returned product, your replacement will be dispatched within 7 business days.

3. Sizing & Alteration Requests

We strongly recommend reviewing our Size Guide before placing an order. If you need custom sizing guidance before buying, feel free to contact us.

If you require a size alteration for a standard item post-delivery:

• Email us within 48 hours of receiving the package detailing the requested adjustments.
• Send the item back to our facility:

  RareTails Return Department: 3601, Southern Heights, Haldighati Marg, Pratap Nagar, Jaipur, Rajasthan. 302033

• Upon receiving the item, we will process the requested alterations and ship it back to you. Note: All shipping expenses incurred for alteration requests are to be borne by the customer.

4. Colour & Representation

We strive to display product colours, fabrics, and designs as accurately as possible on our website. However, due to differences in screen resolutions and digital displays on computers, mobiles, and tablets, slight colour variations may occur.

5. Incorrect or Incomplete Shipping Address

We cannot offer exchanges or re-shipments at our cost if an incorrect or incomplete address was provided, or if our delivery partner makes three failed delivery attempts. If you notice an error in your shipping details, please contact us within 24 hours of placing your order at support@raretails.com so we can update it before dispatch.

6. Cancellation Policy

Once an order is placed on our platform, it enters processing immediately and cannot be cancelled or modified.