FREQUENTLY ASKED QUESTIONS (FAQs)
GENERAL
DO YOU SELL PETS?
No, we don’t sell pets. We only offer thoughtfully designed products that support your pet’s comfort, health, happiness, and everyday lifestyle.
DO YOU OFFER CUSTOMIZATION?
Not at the moment. However, customization options are something we're actively working on and will be available soon. Stay tuned for updates!
HOW DO I CHOOSE THE RIGHT SIZE FOR MY PET?
Finding the perfect fit is important for your pet's comfort. Every product page includes a detailed size chart and easy measurement guidelines. We recommend measuring your pet carefully before placing an order, as sizing may vary between products.
WHAT IF THE SIZE DOESN’T FIT MY PET?
We understand that choosing the right size can sometimes be tricky. If the item is eligible for exchange and is unused with all original tags intact, you can request an exchange within 7 days of delivery.
WHAT IF I AM NOT HAPPY WITH THE QUALITY OF THE PRODUCT?
Your satisfaction and your pet’s happiness are important to us. If you're not completely satisfied with your purchase, please email us at support@raretails.com or call us at +91-9059052826, and our team will work with you to find the best solution.
HOW LONG IS STORE CREDIT VALID?
Store credit is generally issued for exchanges. While we prefer immediate exchanges, in special circumstances, store credit may be provided and will remain valid for 30 days from the date of issue.
ORDERS & SHIPPING
HOW CAN I PLACE AN ORDER?
Simply browse our collection, add your favorite products to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
HOW WILL I KNOW IF MY ORDER IS CONFIRMED?
Once your order is successfully placed, you will receive an order confirmation email and/or SMS with your order details.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, we will share a tracking link via email or SMS so you can follow your package's journey.
HOW LONG DOES SHIPPING TAKE?
Delivery timelines vary depending on your location. Estimated shipping times will be displayed during checkout and in your order confirmation.
DO YOU SHIP ACROSS INDIA?
Yes, we deliver to most locations across India. Availability may vary for certain remote areas.
RETURNS & EXCHANGES
CAN I RETURN A PRODUCT?
Returns are accepted only for eligible products as per our return policy. Products must be unused, in original condition, and returned within the specified return window.
CAN I EXCHANGE A PRODUCT FOR A DIFFERENT SIZE?
Yes. Eligible products can be exchanged for a different size, subject to stock availability and our exchange policy.
WHAT ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR RETURN?
Products that are used, damaged due to misuse, missing original tags or packaging, or marked as non-returnable may not be eligible for returns or exchanges.
PRODUCTS & CARE
ARE YOUR PRODUCTS SAFE FOR PETS?
Absolutely. We carefully select materials and designs with your pet's comfort and well-being in mind.
HOW DO I CARE FOR THE PRODUCTS?
Care instructions vary by product and are provided on the product page and/or packaging. Following these instructions will help maintain the product's quality and durability.
ARE PRODUCT COLORS EXACTLY THE SAME AS SHOWN ONLINE?
We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings and photography lighting.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit cards, debit cards, UPI, net banking, and other secure payment methods available at checkout.
IS ONLINE PAYMENT SECURE?
Yes. All transactions are processed through secure and trusted payment gateways to ensure your information remains protected.
SUPPORT
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach us at support@raretails.com or through the contact details provided on our website. We're happy to assist with any questions or concerns.
WHAT ARE YOUR CUSTOMER SUPPORT HOURS?
Our customer support team is available during standard business hours. Please refer to our Contact Us page for the latest support timings.
DO YOU OFFER GIFT CARDS?
Gift cards are currently not available, but we plan to introduce them in the future.
WILL YOU BE LAUNCHING NEW PRODUCTS?
Yes! We regularly work on new designs and products for pets and pet parents. Follow us on social media and subscribe to our newsletter for updates.
HOW CAN I STAY UPDATED ON NEW LAUNCHES AND OFFERS?
Subscribe to our newsletter and follow us on our social media channels to receive updates on new arrivals, promotions, and special offers.